About you

CARSOME is looking for a qualified Branch Admin Support to join our team and help us achieve our goals. You will serve as a point of contact for customers with queries about products, orders and deliveries and provide support for branch operation team.

Your day-to-day

  • Assist customers with MYEG for road tax documentation and processing.
  • Call customers to remind them of insurance renewal dates and provide necessary assistance.
  • Assist customers in signing HPA (Hire Purchase Agreement) documents.
  • Conduct finance checking to cross-check unknown payments and discrepancies.
  • Follow up with customers and the finance team on refund cases.
  • Guide customers through the thumbprint process as required.
  • Manage petty cash and submit claims to the finance department.
  • Process vendor payment purchase requisitions/purchase orders (PR/PO) for services such as (JPJ runner and Car Wash vendor).
  • Maintain records of car-related costs in the CMS (Cost Management System).
  • Order ad-hoc supplies as needed for operational efficiency.
  • Safeguard and maintain security documents as per company guidelines

You Know-how

  • Preferably Certificate/ Diploma / Degree in any disciplines or SPM/ O-Level with relevant experience
  • At least 1-2 years working experience in Administrative roles and added bonus if in the automotive industry.
  • Good connections with financial institutions
  • Prior experience in administrative or operations support roles is advantageous.
  • Proficiency in Google Workspace and basic computer skills.
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Attention to detail and accuracy in documentation.
  • Ability to work independently and collaboratively in a team environment.
  • Familiarity with finance processes and documentation preferred.